1) You can create a ticket by opening a new ticket here.
2) After you have submitted an ticket successfully, you will receive an automated reply from us acknowledging the receipt of your ticket.
3) You will also be prompted to create an account with us. This is optional. You can continue to use your email to communicate with us.
4) Thus, if you have created an account, you can either login to the helpdesk OR check your email inbox/spam/junk folders for our replies.